Terms of Service
April 23, 2026
BY ACCESSING OR USING THE WEBSITE, EXECUTING A PROPOSAL, STATEMENT OF WORK, OR SERVICE AGREEMENT WITH CIRQLEY, OR OTHERWISE ENGAGING CIRQLEY’S SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, TOGETHER WITH OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST NOT USE THE WEBSITE OR ENGAGE OUR SERVICES.
Definitions
- “Agreement” means, collectively, these Terms together with any executed proposal, Statement of Work (“SOW”), service agreement, or order form between Cirqley and Client.
- “Client” means the individual or entity engaging Cirqley for Services.
- “Deliverables” means the tangible and intangible work product produced by Cirqley under an SOW, including but not limited to websites, written content, creative assets, media, reports, and strategy documents.
- “Services” has the meaning set forth above.
- “SOW” means a Statement of Work, proposal, scope document, or order form executed by both parties describing specific Services, deliverables, pricing, and timelines.
Services Overview
- Website design, development, and maintenance
- Search engine optimization (SEO)
- Search engine marketing (SEM) and paid digital advertising management (including Google Ads, Meta Ads, and other platforms)
- Social media management and content creation
- Google Business Profile and local listing management
- Media production (photography, videography, graphic design)
- Content writing and copywriting
- Marketing strategy, consulting, and analytics
- Ongoing marketing support and campaign management
Fees, Billing, and Payment
Fees
Recurring Billing — Retainers and Subscriptions (IMPORTANT — PLEASE READ CAREFULLY)
Many of Cirqley’s Services are provided on a recurring monthly retainer or subscription basis. By executing an SOW for a recurring engagement, Client expressly authorizes Cirqley (and its payment processor, Stripe, Inc.) to automatically charge Client’s designated payment method on a recurring basis for the agreed amount, in advance, at the beginning of each billing cycle, until the engagement is cancelled in accordance with Section 4.
- Billing cycle. Unless otherwise stated in the SOW, retainers and subscriptions are billed monthly, in advance, on the same calendar day each month (or the last day of the month for months with fewer days).
- Automatic renewal. Retainers and subscriptions automatically renew at the end of each billing cycle at the then-current rate for the same term length, unless cancelled as described in Section 4.
- Amount charged. The amount charged each cycle will equal the recurring fee specified in the SOW (plus any one-time fees, approved overages, or applicable taxes). Client will receive an electronic invoice or receipt for each charge.
- Payment method. Client is responsible for maintaining a valid, current payment method on file. If a charge is declined, Cirqley may retry the charge, suspend Services, or terminate the engagement pursuant to Section 4.4.
- How to cancel. Client may cancel at any time by following the procedure in Section 4.1. Cancellation will not affect charges already incurred for the current billing cycle.
By agreeing to a recurring engagement, Client acknowledges that charges will continue to recur automatically until Client cancels. Client waives any right to dispute charges that are consistent with the SOW and these Terms.
Third-Party Ad Spend
Taxes
Late Payments
Price Changes
Cancellation, Termination, and Refunds
Client Cancellation of Recurring Services
Client may cancel a recurring retainer or subscription at any time by providing written notice to info@cirqley.com or by any other method expressly designated in the SOW. To be effective, cancellation notice must be received at least the number of days specified in the SOW (and, if not specified, at least thirty (30) days) prior to the end of the then-current billing cycle.
- Cancellations received within the required notice period take effect at the end of the current billing cycle.
- Cancellations received after the required notice period take effect at the end of the next billing cycle, and Client remains responsible for fees for that additional cycle.
- Client remains responsible for all fees incurred through the effective date of cancellation.
Refunds and Credits
- Duplicate or erroneous charges. Cirqley will promptly refund any duplicate charge or charge made in error upon verification.
- Pre-commencement cancellation of one-time projects. If Client cancels a one-time project in writing before Cirqley has begun substantive work, Client may request a refund of prepaid fees, less a non-refundable deposit of up to 25% to cover onboarding, intake, and opportunity cost.
- Uncured material breach by Cirqley. If Cirqley materially fails to perform under the SOW and does not cure within thirty (30) days of Client’s written notice specifying the failure in reasonable detail, Client may terminate the affected engagement and receive a pro-rata refund of prepaid fees for Services not yet rendered.
Disputes Resolved Under the Agreement — Not Through Chargebacks
Cirqley is a professional services provider, not a consumer subscription service. Every engagement is governed by a signed SOW or services agreement that includes defined scope, deliverables, fees, and a dispute resolution process (see Section 15). Client agrees that any dispute over fees, Services, or performance will be resolved through the dispute resolution process set forth in this Agreement and in the SOW, and not by initiating a chargeback, payment dispute, bank reversal, or ACH return with Client’s bank, credit card issuer, or payment processor.
- Provide written notice to Cirqley at info@cirqley.com identifying the charge in dispute and the specific basis for the dispute; and
- Allow Cirqley a reasonable opportunity, not less than fifteen (15) business days, to investigate and respond.
Filing a chargeback, reversal, or payment dispute without first completing the notice process above constitutes a material breach of this Agreement. In the event of any such wrongful chargeback or reversal, Cirqley is entitled to:
- Immediately suspend or terminate all Services and this Agreement under Section 4.4;
- Accelerate and declare immediately due all remaining fees owed under the SOW for the full balance of the then-current term;
- Recover from Client all chargeback fees, bank fees, processor fees, legal fees, and costs of response incurred by Cirqley;
- Submit the executed SOW, invoices, communications, and Service delivery records as evidence in response to the chargeback; and
- Refer the outstanding balance, plus costs, to collections or pursue recovery through the dispute resolution process in Section 15.
Termination by Cirqley
- Client fails to pay any undisputed amount when due and does not cure the failure within ten (10) days of notice;
- Client materially breaches these Terms or the SOW and does not cure the breach within thirty (30) days of notice (or immediately, for breaches that cannot be cured);
- Client engages in conduct that is unlawful, unethical, abusive, harassing, discriminatory toward Cirqley staff, or that would expose Cirqley to legal, reputational, or regulatory risk;
- Client provides content, instructions, or materials that would violate applicable law, third-party rights, platform policies, or rules of professional conduct (including state bar advertising rules); or
- Continued performance becomes commercially impracticable or is prohibited by law.
Effect of Termination
Services Delivery and No Guarantee of Results
Delivery Timelines
Client Responsibilities
- Provide accurate, complete, and lawful information, content, and materials;
- Provide timely feedback, approvals, and access credentials required for Cirqley to perform the Services;
- Designate a primary point of contact with authority to approve deliverables and decisions;
- Review deliverables promptly (not to exceed five (5) business days unless otherwise stated) and provide consolidated feedback;
- Comply with all applicable laws and, if Client is a law firm, all applicable rules of professional conduct, state bar advertising rules, and other regulatory requirements; and
- Maintain appropriate backups of its own systems and data.
No Guarantee of Marketing Results
- Search engine rankings or positions;
- Website traffic volume or quality;
- Lead generation volume or quality;
- Conversion rates, revenue, or return on investment;
- Cost-per-click, cost-per-lead, or cost-per-acquisition;
- Advertising performance or approval by advertising platforms;
- Client case acquisition, signed retainers, or case value (for law firm Clients); or
- Any other specific business outcome.
Third-Party Platforms and Services
- Outages, downtime, bugs, or performance issues of third-party platforms;
- Changes to third-party terms, policies, pricing, APIs, algorithms, or features;
- Account suspensions, disapprovals, or terminations imposed by third parties (including for Client’s content, industry, or past conduct);
- Data loss resulting from third-party failures; or
- Fees charged by third parties.
Intellectual Property
Cirqley’s Pre-Existing IP
Deliverables
Cirqley Pre-Existing IP License
Client Content
Portfolio and Marketing Rights
Use of the Website
- Use the Website in violation of any applicable international, federal, state, or local law, rule, or regulation;
- Attempt to gain unauthorized access to any portion of the Website, any related systems, or any data;
- Interfere with, disrupt, or impair the Website’s security, availability, or functionality;
- Upload, post, or transmit any viruses, malware, spyware, worms, or other harmful code;
- Use any robot, spider, scraper, or other automated means to access the Website without Cirqley’s prior written consent;
- Reproduce, duplicate, copy, sell, resell, or otherwise exploit the Website for commercial purposes without Cirqley’s prior written consent;
- Frame, mirror, or deep-link the Website without Cirqley’s prior written consent;
- Harvest or collect email addresses or other contact information from the Website; or
- Submit false, misleading, defamatory, obscene, harassing, or unlawful content.
Electronic Communications and Consent to Contact
Electronic Communications Generally
SMS / Text Message Program (Customer Care & Conversational Messaging)
By providing your mobile phone number to Cirqley—whether on a web form, in an SOW, during onboarding, verbally, or otherwise—and confirming that the number may be used for text messages, you expressly consent to receive SMS messages from Cirqley at that number.
- Program name: Cirqley Client Care.
- Message types: Account, billing, scheduling, project status, and client care messages.
- Message frequency: Recurring; frequency varies based on your account activity.
- Cost: Message and data rates may apply. Cirqley does not charge for the messages themselves, but your mobile carrier may.
- Opt-out: You may opt out at any time by replying STOP to any Cirqley text message. After opting out, you will receive one confirmation message and will not receive further SMS messages from the program. You may also opt out by emailing info@cirqley.com.
- Help: Reply HELP to any message for assistance, or contact us at info@cirqley.com or (206) 866-1719.
- Supported carriers: Messages are supported on major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
- Not a condition of purchase. Consent to receive SMS messages is not a condition of purchasing any Service from Cirqley. You may engage Cirqley’s Services without consenting to SMS.
- Privacy. Mobile phone numbers collected for the SMS Program are handled in accordance with our Privacy Policy and are not sold, rented, or shared with third parties for their marketing purposes. We do not share mobile opt-in data or consent with third parties except as required to deliver the SMS messages themselves.
- No mobile information sharing. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
TCPA and Consumer Protection
Law Firm Clients — Special Provisions
Not Legal Advice; No Attorney-Client Relationship
Compliance with Rules of Professional Conduct
- The American Bar Association Model Rules of Professional Conduct, including Rules 7.1, 7.2, 7.3, and 7.5 (or successor rules);
- The rules of professional conduct and advertising rules of every state bar, federal court, or other jurisdiction in which Client is licensed or in which Client’s marketing will be viewed or directed;
- Any requirements for disclaimers, disclosures, “attorney advertising” labeling, past-results disclaimers, jurisdiction statements, or specialization/certification statements;
- Restrictions on solicitation, testimonials, endorsements, comparative statements, and contingency-fee advertising;
- Trust account and fee advertising rules; and
- Any advisory opinions, ethics opinions, or bar guidance applicable to Client.
Cirqley may incorporate standard disclaimers at Client’s request or based on general industry practice, but Cirqley does not warrant that any content or Deliverable complies with any specific bar rule or ethics opinion. Client is responsible for reviewing and approving all marketing content before publication and for the compliance of that content with all applicable rules of professional conduct. Client agrees to indemnify Cirqley under Section 11 for any claim arising from Client’s publication of non-compliant content.
Client Confidential Information and Conflicts
Results in Legal Marketing
Confidentiality
Indemnification
- Client Content or Client’s instructions;
- Client’s breach of these Terms, any SOW, any representation or warranty, or any applicable law;
- Client’s publication of marketing, advertising, or other content, including any claim of false advertising, unfair competition, defamation, invasion of privacy, or violation of rules of professional conduct or bar advertising rules;
- Client’s use of the Deliverables in a manner not authorized by these Terms or the SOW;
- Infringement or misappropriation of third-party rights by Client Content or Client’s business operations;
- Any products, services, or representations made by Client to its own customers or clients; or
- Any dispute between Client and its own customers, clients, employees, or third parties.
Disclaimer of Warranties
THE WEBSITE, SERVICES, AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CIRQLEY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CIRQLEY OR THE CIRQLEY PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, THE SERVICES, OR THE DELIVERABLES, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND EVEN IF CIRQLEY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CIRQLEY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, THE SERVICES, AND THE DELIVERABLES WILL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO CIRQLEY DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Force Majeure
Dispute Resolution; Governing Law; Venue
Informal Resolution
Governing Law
Venue
Equitable Relief
Waiver of Jury Trial; Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY AND AGREES THAT ANY DISPUTE WILL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
General Provisions
- Entire Agreement. These Terms, together with any executed SOW and the Privacy Policy, constitute the entire agreement between the parties regarding the Services and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral.
- Order of Precedence. In the event of a conflict, the order of precedence is: (1) the SOW (as to the specific engagement), (2) these Terms, (3) the Privacy Policy.
- Amendments. Cirqley may update these Terms from time to time by posting a revised version on the Website with a new “Last Updated” date. Material changes will be identified where practicable. Continued use of the Website or Services after the effective date constitutes acceptance of the revised Terms. SOW amendments require a written instrument signed by both parties.
- Assignment. Client may not assign or transfer these Terms or any SOW, by operation of law or otherwise, without Cirqley’s prior written consent. Cirqley may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets.
- Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship.
- No Third-Party Beneficiaries. These Terms do not create any rights for any person or entity who is not a party.
- Notices. Notices to Cirqley must be sent to info@cirqley.com and to 221 1st Ave W, Ste 212, Seattle, WA 98119, USA. Notices to Client may be sent to the email address on file.
- Severability. If any provision is held invalid or unenforceable, the remaining provisions will continue in full force, and the invalid provision will be reformed to the minimum extent necessary to make it valid and enforceable.
- Waiver. A waiver of any breach is not a waiver of any subsequent breach. Waivers must be in writing and signed by the waiving party.
- Headings. Headings are for convenience only and do not affect interpretation.
- Electronic Signatures. The parties consent to the use of electronic signatures. An electronic signature on an SOW or these Terms is legally binding and equivalent to a handwritten signature.
- Export Controls. Client will not use or export the Services or Deliverables in violation of U.S. export control laws.
- U.S. Government Rights. Any Services or Deliverables provided to the U.S. government are “commercial items” as defined in FAR 2.101, licensed with only those rights set forth in these Terms.
Contact
-
221 1st Ave W, Ste 212
Seattle, WA 98119
USA - Phone: (206) 866-1719
- Email: info@cirqley.com
- Web: cirqley.com